Flowcut AI Policies

Overview

Flowcut AI respects the privacy of its users and complies with Quebec Law 25 and PIPEDA. This policy describes the types of information collected, how it is used, how it is stored and the rights of the client.

Information Collected

Flowcut AI may collect the following information:

• Account information including salon name, contact information, first and last name of the responsible person, email address and phone number.
• Operational data including appointments, availability, client profiles, communication history, reminders, preferences and internal settings.
• Interactions with automated tools including the voice receptionist and booking systems.
• Payment information processed exclusively by Stripe.
• Technical information and secure logs used for prevention, diagnostics and continuous improvement of the system.

Use of Information

Data is used to provide and maintain the platform, manage appointments, automate notifications, process payments, improve the accuracy of intelligent systems, produce anonymized statistics, ensure platform security and optimize the overall user experience.

Hosting and Processing

Data is hosted in Canada or in jurisdictions offering equivalent levels of protection. Processing may involve technology providers subject to strict confidentiality rules. Flowcut AI does not collect or store voice audio recordings, which may be temporarily retained by third party providers according to their internal rules, generally for short durations. Flowcut AI is not responsible for how those providers handle such recordings.

Security

Flowcut AI applies encryption measures, access controls, backups and continuous monitoring to protect information from unauthorized access, misuse, loss or disclosure.

Your Rights

In accordance with applicable laws, the client may request access to, correction of or deletion of their information within technical, contractual or legal limits. Requests must be sent to privacy@flowcutai.com.

Retention

Information is retained for the time required to provide the service or comply with legal obligations. Technical data may be retained longer when necessary for diagnostics or security.

Contact

For any question or request regarding privacy, write to privacy@flowcutai.com.

Subscriptions and Billing

Monthly Lite, Pro and Enterprise subscriptions are billed in advance through Stripe. Once a billing cycle starts, payments are non refundable. The service remains active until the end of the already paid period.

Use of the AI Receptionist and Other Variable Services

Fees related to calls, messages or voice credits are billed based on actual usage. These fees are non refundable once consumed.

Required Cancellation Notice

• A written notice of at least thirty days before the next billing date is required.
• Any notice received fewer than thirty days before the upcoming billing date will result in one additional renewal.
• The subscription remains active until the end of the already paid period.
• No refund is issued for cancellations made after the charge has been triggered.

Simplified Example

If billing occurs on the tenth of each month and cancellation is sent on February 21, the March 10 charge will be the last one and access remains active until April 9.

Cancellation by Flowcut AI

Flowcut AI reserves the right to suspend or terminate an account in cases of non compliance with the Conditions of Use, abusive behavior or fraudulent activity.

Governing Laws

This policy is governed by the laws of Quebec and Canada.